TechShield Warranty Information

We Stand Behind Our Work — For Life.

At TechShield Phone Repair LLC, we believe you shouldn’t have to worry about a repair failing shortly after you leave our store. That’s why we stand behind our workmanship with a Lifetime Workmanship Warranty. We don’t believe customers should have to settle for a 7-day, 30-day, or 6-month warranty when a repair should simply be done right in the first place.

If something goes wrong because of our workmanship, we’ll make it right. Our goal is simple: do the job right, use quality parts where possible, and take care of our customers when something doesn’t go as expected. 

Our Lifetime Workmanship Warranty covers defects in the workmanship of the specific repair performed by TechShield. It does not provide a lifetime warranty on the entire device or on components unrelated to that repair. What Does Our Lifetime Warranty Cover? Our warranties consist of two different types of coverage:

Lifetime Workmanship Warranty

Our Lifetime Workmanship Warranty covers the work performed by TechShield Phone Repair LLC for the lifetime of the repaired device, provided the device has not been accidentally damaged, misused, or exposed to liquid. If a component we repaired or installed fails because of our workmanship, we will inspect the device and, when the failure is determined to be related to our workmanship, perform the necessary repair or rework at no additional charge.

In other words: If we didn’t do the job right, we’ll make it right.

Limited Lifetime Replacement Parts Warranty
Replacement parts installed by TechShield Phone Repair LLC are backed by a limited lifetime  warranty. If an eligible replacement part fails due to a manufacturing defect, TechShield will handle the warranty process on your behalf.

If a covered part is determined to have a manufacturing defect, TechShield will replace the defective part at no charge, subject to part availability and these warranty terms.

What Is Not Covered? Our warranty is designed to cover our workmanship and defective replacement parts. It is not an accidental-damage or device-insurance policy.

Accidental Damage
TechShield Phone Repair LLC does not cover any accidental damage. This includes, but is not limited to:
• Drops or impacts
• Cracked or shattered screens
• Broken glass
• Bent or physically damaged devices
• Damage caused by pressure, crushing, or impact
• Damage caused by improper handling
• Damage caused by misuse or abuse
• Damage caused by liquid, moisture, or other environmental exposure If a device has been accidentally damaged after a repair, the warranty is considered void.

Pre-Existing Problems
TechShield does not cover pre-existing problems or conditions that were present before the repair and were not part of the service purchased. A device may have multiple existing issues at the time it is brought to TechShield. Our warranty applies to the service we performed and eligible replacement parts—not unrelated problems that existed before the repair. If you are unsure whether an issue is related to your previous repair, we are happy to inspect the device and determine whether the issue qualifies for warranty coverage.

What If Another Repair Shop Has Worked on My Device?
Having another repair facility work on your device does not automatically void your TechShield warranty. However, any subsequent repair, modification, or service may affect our ability to determine the cause of a failure. If another repair facility has modified the device, we will still be happy to inspect it. Warranty coverage will ultimately depend on whether the issue falls within the coverage described in these terms.

Battery Warranty
Replacement batteries installed by TechShield Phone Repair LLC carry a 1-year warranty. The battery warranty covers defects or premature failure attributable to the replacement battery itself.

The battery warranty does not cover:
• Normal battery capacity degradation
• Accidental damage
• Liquid damage
• Physical damage
• Misuse or abuse
• Damage caused by another component or condition within the device
• Damage caused by improper use or handling Battery performance naturally changes over time.

Normal battery capacity degradation is not considered a warranty defect.

Device Functionality After Repair
Our warranty applies to the service performed and the replacement component involved in that service. We do not guarantee the continued operation or future performance of unrelated components within a device. For example, repairing a charging port does not create a warranty for a device’s screen, battery, cameras, motherboard, speakers, or other components that were not part of the original service. Likewise, our warranty does not guarantee:
• Future software or operating-system compatibility
• Future manufacturer updates
• Performance of unrelated components
• Pre-existing conditions
• Features or functions that were already malfunctioning before service

Where applicable, biometric features such as Face ID, Touch ID, fingerprint readers, or similar functionality are not guaranteed unless specifically included in the original repair.

Water & Dust Resistance
Opening or repairing a device may compromise the manufacturer’s original water and/or dust resistance. TechShield Phone Repair LLC does not guarantee that a device will retain its original water or dust resistance following repair. This applies even when the device was originally advertised by its manufacturer as water-resistant or water-resistant to a particular rating. Customers should not assume that a repaired device remains water-resistant or waterproof.

Data & Personal Information
Customers are responsible for backing up their data before any repair or service. While we take reasonable care when handling customer devices, repairs can involve risks that may result in data loss, corruption, or the inability to access information stored on the device. TechShield Phone Repair LLC is not responsible for the loss of personal data, photographs, videos, contacts, messages, applications, files, or other information stored on a device. We strongly recommend maintaining a current backup before bringing your device in for service.

What Happens If a Warranty Claim Is Made?
If you believe something has gone wrong with a repair, please give us the opportunity to inspect it. You can begin a warranty claim by:
• Submitting our online warranty claim form
• Calling us
• Texting us
• Emailing us
• Visiting our store

We’ll inspect the device and determine whether the reported issue falls within the applicable warranty. If the issue is covered we’ll work with you to determine the appropriate warranty remedy, which may include:
• Re-performing the original repair
• Repairing the affected component
• Replacing a defective replacement part
• Installing a comparable replacement part
• Another appropriate remedy based on the circumstances

A warranty claim does not automatically entitle the customer to a refund. Our first priority is to make the repair right.

Replacement Part Availability
Warranty repairs involving replacement parts are subject to part availability. If the original replacement part is unavailable, TechShield may use a comparable replacement part when reasonably available and appropriate. If no suitable replacement part is available, TechShield will determine an appropriate alternative remedy, which may include a refund of the original repair charge.

Part availability may affect the time required to complete a warranty repair. We will make reasonable efforts to restore your device as quickly as possible.

Warranty Exclusions
TechShield Phone Repair LLC reserves the right to deny warranty coverage where inspection reasonably establishes:
• Accidental damage
• Abuse
• Intentional damage
• Misuse
• Liquid or moisture damage
• Tampering
• Fraudulent warranty activity
• A pre-existing condition
• Damage unrelated to the original repair
• Other conditions specifically excluded by these warranty terms

The warranty is intended to protect customers against defective workmanship and eligible defective replacement parts, not against subsequent damage or unrelated device failures.

Our Promise to You
Mistakes can happen. Devices can be complicated, and sometimes a repair doesn’t go exactly as planned. If we’ve made a mistake, we want to know about it and we want the opportunity to make it right.

Our commitment is simple: We stand behind our work. If our workmanship is responsible for a problem with your repair, we’ll take responsibility and work to correct it. That’s the TechShield difference.

Ready to Start a Warranty Claim? If you believe your repair may qualify for warranty coverage, don’t worry about figuring it out yourself. Let us take a look. You can call, text, email, or visit TechShield Phone Repair LLC and tell us what happened. We’re happy to inspect the device and determine whether the issue qualifies for warranty coverage.